User Experience (UX) with Mobile Devices: A Comprehensive Model to Demonstrate the Relative Importance of Instrumental, Non-Instrumental, and Emotional Components on User Satisfaction - Archive ouverte HAL Accéder directement au contenu
Article Dans Une Revue International Journal of Human-Computer Interaction Année : 2024

User Experience (UX) with Mobile Devices: A Comprehensive Model to Demonstrate the Relative Importance of Instrumental, Non-Instrumental, and Emotional Components on User Satisfaction

Résumé

Despite growing interest in User Experience (UX), the empirical testing of UX models, particularly the interdependence of UX dimensions and their impact on user satisfaction, remains limited. This study fills this gap by examining a UX model for smartwatch and smartphone users through an online survey and partial least squares (PLS) regression analysis. Our findings reveal that both instrumental and non-instrumental qualities, alongside the emotions elicited by mobile devices, are interconnected and crucial to users. Notably, instrumental qualities tend to elicit negative emotions, whereas non-instrumental qualities elicit predominantly positive emotions. The observed relationships among various UX factors and user satisfaction underscore the significance of the proposed UX model and, more broadly, highlight the importance of UX research in deciphering the psychological processes encountered when individuals interact with technology.

Dates et versions

hal-04617061 , version 1 (19-06-2024)

Identifiants

Citer

Jan van der Linden, Catherine Hellemans, Franck Amadieu, Emilie Vayre, Cécile van de Leemput. User Experience (UX) with Mobile Devices: A Comprehensive Model to Demonstrate the Relative Importance of Instrumental, Non-Instrumental, and Emotional Components on User Satisfaction. International Journal of Human-Computer Interaction, 2024, pp.1-12. ⟨10.1080/10447318.2024.2352210⟩. ⟨hal-04617061⟩
12 Consultations
0 Téléchargements

Altmetric

Partager

Gmail Mastodon Facebook X LinkedIn More