Assessing urban service locations is a key issue within city planning, integral to promoting the well-being of citizens, and ensuring effective urban development. However, many current approaches emphasize spatial analysis focused solely on physical attributes, neglecting the equally vital social dimensions essential for enhancing inhabitants’ comfort and quality of life. When social factors are considered, they tend to operate at smaller scales. This paper addresses this gap by prioritizing integrating social factors alongside spatial analysis at the community level. By employing space syntax theory, this study investigates urban service suitability in Hajjah, a Palestinian urban community, presenting a novel approach in the literature. The research identifies good spots for essential governmental facilities like health clinics and fire stations using axial map analysis. It also suggests reallocation for some schools. Additionally, it shows ways to improve the placement of community amenities, finding ideal park locations but suboptimal mosque placements. Commercial services also exhibit areas for enhancement including gas stations and shops. The insights from this research can offer policymakers and planners insights to create more efficient, equitable, and accessible cities. The research approach incorporates social behavior dynamics into spatial analysis, promoting inclusive urban planning.