The role of internal branding in managing sustainable brand transformation
Abstract
Research has explored the organizational context required to develop sustainable brands, but has ignored
how the transformation unfolds. We draw on the internal branding conceptual framework to study how
sustainable brand transformation is internally managed and the issues emerging in this transformation.
A qualitative study, based on a variety of sources (interviews with managers, observation, secondary
data), reveals collaborative and tensed internal branding dynamics between corporate social responsibility
(CSR) and marketing managers, inducing a CSR-based positioning and co-creation of sustainable brands.
The figure of the activist emerges as a leader who works to turn his colleagues into sustainable brand-change
champions. Moreover, when connecting to external branding, managers navigate through two sets
of contradictions that feed brand dilemmas: transparent communication versus opaque silence and self-confidence versus doubt. Theoretical contributions in internal branding, brand co-creation, and sustainable
brand complexities as well as recommendations to internally manage and accelerate sustainable brand
transformation are presented.