The impact of omnichannel strategies on franchisee-franchisor relationship quality - Archive ouverte HAL
Conference Papers Year : 2023

The impact of omnichannel strategies on franchisee-franchisor relationship quality

Abstract

While omnichannel strategies have become increasingly ubiquitous in franchising, there is a dearth of academic research on how franchisees perceive omnichannel retailing and how the latter impacts the franchise relationship. Yet, the rise of omnichannel strategies could modify the relationship between the franchisor and the franchisees in different ways. For instance, the diversity of channels could reduce the ability of franchisors to monitor their franchisees and could empower the latter (Lee et al., 2019). Some channels, mainly the brand’s website, could introduce new forms of intra-brand competition between the franchisor and franchisees’ units (Bridges, 2017; Cliquet and Voropanova, 2016). The present research seeks to address this gap in knowledge by focusing on the following research question: what impact does the implementation of an omnichannel strategy in franchised networks have on the franchisee-franchisor relationship quality?
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Dates and versions

hal-04432922 , version 1 (01-02-2024)

Identifiers

  • HAL Id : hal-04432922 , version 1

Cite

Nabil Ghantous, Fabienne Chameroy, Damien Chaney, Sophie Jeanpert, Maryline Schultz. The impact of omnichannel strategies on franchisee-franchisor relationship quality. Academy of Marketing Science annual Conference, Academy of Marketing Science, May 2023, NEW ORLEANS, United States. ⟨hal-04432922⟩
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