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Article Dans Une Revue International Journal of Production Research Année : 2023

Metaverse supply chain and operations management

Résumé

The metaverse and Web 3.0 create a new, digital world with specific properties and behaviors replicating behaviors and processes of physical entities, and influencing them. This study aims at advancing our understanding on how the metaverse will impact supply chain and operations management (SCOM). Using elements of structured literature search and drawing upon cyberphysical system, digital twin, cloud and digital supply chain, and Industry 4.0/Industry 5.0 concepts, we propose a framework for metaverse SCOM encompassing multiple socio-technological dimensions. We pose that further metaverse developments could result in a coexistence of physical SCOM, metaverse SCOM, and SCOM for coordination of physical and metaverse worlds. We offer a structured future research agenda pointing to new research questions and topics stemming from metaverse-driven visibility, computational power for data analytics, digital collaboration, and connectivity. New research areas can appear specifically dedicated to the metaverse and novel SCOM processes and decision-making areas (e.g., joint demand forecasting for metaverse and physical products, digital inventory allocation in the metaverse, integrated production planning for metaverse and physical worlds, and pricing and contracting for digital products) as well as new performance measures (e.g., virtual customer experience level, availability of digital products, and digital resilience and sustainability).
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Dates et versions

hal-04408334 , version 1 (21-01-2024)

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Alexandre Dolgui, Dmitry Ivanov. Metaverse supply chain and operations management. International Journal of Production Research, 2023, 61 (23), pp.8179 - 8191. ⟨10.1080/00207543.2023.2240900⟩. ⟨hal-04408334⟩
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