ERP Implementation: the Question of Global Control Versus Local Efficiency
Résumé
This chapter addresses the problem of implementation of an ERP system, and more precisely the adaptation of the system to the organisation by mean of the implication of the users in the implementation phase. It is shown that the implementation method may generate harder constraints than those coming from the system itself. Also, the explicitation of implicit transversal processes seems to allow an increased control of the individual’s work, through standardisation of the spaces of confrontation. Information is extracted from its context and is supposed to be meaningful on its own; its standardisation according to global issues can be contradictory with local process, dealing with situated action, the necessary answer to unpredictable events, and context specificities. A question can be whether a relative local inefficiency is not considered as acceptable in comparison with a better global efficiency.