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Rapport Année : 2019

Perception, acceptance and use of digital solutions final version

Résumé

The objective of the report is to identify enabling and hindering factors for the uptake of ICT solutions to water governance, through the analysis of the process of development and the introduction of three digital applications in three different contexts of water management. This final deliverable builds on a preliminary (deliverable 3.4) for WP3 which was submitted in November 2020. The report applies the structure proposed in the Guiding Protocol (Deliverable 3.1). The report first describes the general case context of Berlin, Paris and Milan before turning to the assessment of the digital water governance system in the three case studies, inquiring the hypotheses defined in the Guiding Protocol concerning governance factors enabling and hindering ICT uptake in each context. Then we evaluate, the social context of the use of the digital solutions . Finally, conclusions regarding barriers, enables and key lessons learned are drawn based on the cross-case governance analysis. These lessons learned are the following: ·In the absence of regulations or strategies that aim for greater digitalisation in the urban water sector, stricter water quality regulations set by authorities at national and city level enabled ICT uptake in Berlin and Milan. ·A lack of public funding has been mentioned by several interviewees as a main obstacle that hinders innovation uptake in the water sector. Private funds could partly compensate for the lack of public funding available for ICT solutions in the urban water sector in these cities. In Paris, digitalisation of the water sector was entirely publicly funded. ·Governance fragmentation has been a barrier in particular in Berlin and Milan, where the cross-sectoral character of digital water governance challenges harmonized and effective governance approaches that enable the uptake of ICT solutions. Intersectoral working groups, bringing together utilities, technology developers but also representatives of different public authorities can be a way forward to enhance harmonised and effective governance. In Paris governance fragmentation is offset by a professional community of engineers across organizations already sharing digital tools and information. ·Since water infrastructure are critical infrastructures, managers express strong reluctance to fully automatize key water management processes. Human actors keeping control on critical decisions remain key to ICT solution acceptance. ·Preexisting digital culture and tool usage among water managers enables ICT uptake. Otherwise, ICT uptake develops incrementally as trust is being built among a community of practice. Co-creation platforms such as CoPs, are well suited to support digital use cases on municipal level. ·Central data protection and security guideline applicable to innovations in the water guideline could be a way forward to decrease uncertainties around data protection issues that often hinder innovation in digital water management and governance. ·Due to the social digital gap, most people still get water-related information from classic media (press, TV, radio) rather than digital apps. Apps targeted the large public may actually be used by a limited part of the population. The process of development of the three applications – ICT solutions – in Berlin, Milan and Paris proceeds in parallel to the sociological research on the respective systems of water governance. Thanks to regular communication and exchanges, digital solutions are developed accordingly with the study cases’ own specificity, to ensure that, once finalized these are effectively used by people and will thus support a digital and sustainable transition of the water systems.
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Dates et versions

hal-04403231 , version 1 (18-01-2024)

Identifiants

  • HAL Id : hal-04403231 , version 1

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Gabrielle Bouleau, Ulf Stein, Benedict Bueb, Gaële Rouillé-Kiélo, Fausto Favero, et al.. Perception, acceptance and use of digital solutions final version. DWC-D3-5, Digital Water City. 2019, 126 p. ⟨hal-04403231⟩
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