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Communication Dans Un Congrès Année : 2018

Enhancing Brand Attachment Through Social Responsibility Associations: A Two-Path Moderated Model

Résumé

Social responsibility has become cornerstone marketing policy, enabling brand differentiation in a high growth market. By distinguishing between symbolic and utilitarian associations of social responsibility, our study identifies two levers for consumer brand attachment. We posit that utilitarian associations enhance consumer brand attachment by strengthening consumer trust in a context imbued with fear and skepticism about consequences of consumption for health. We also argue that brands can encourage consumer attachment through their environmental and philanthropic engagements by conveying values with which consumers can identify. This second attachment lever is argued to be particularly effective for consumers with strong social/environmental personal norms. We empirically test our research model on a sample of regular consumers of organic food brands validating the two pathways from social responsibility to brand attachment. The moderating role of consumers' personal norms on the process was also confirmed regarding the philanthropic dimension but not the environmental one. Contributions and implications of these findings are presented in the discussion part.
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hal-04373886 , version 1 (05-01-2024)

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  • HAL Id : hal-04373886 , version 1

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Tarek Abid, Marie-Aude Abid-Dupont, Jean-Louis Moulins. Enhancing Brand Attachment Through Social Responsibility Associations: A Two-Path Moderated Model. 21st Academy of Marketing Science World Marketing Congress (AMS WMC), Academy of Marketing Science World Marketing Congress, Jun 2018, Porto, Portugal. ⟨hal-04373886⟩
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