Teleconsultations for mental health: Recommendations from a Delphi panel
Valeria Manera
(1)
,
Claudia Partos
(1, 2)
,
Olivier Beauchet
(3, 4, 5, 6)
,
Michel Benoit
(7)
,
Benjamin Dupetit
(8)
,
Julia Elbaum
(7)
,
Roxane Fabre
(1)
,
Morgane Gindt
(1)
,
Auriane Gros
(7)
,
Rachid Guerchouche
(1)
,
Stefan Klöppel
(9)
,
Alexandra König
(1)
,
Annick Martin
(10)
,
Aurélie Mouton
(7)
,
Marie-Pierre Pancrazi
(11)
,
Antonios Politis
(12)
,
Gabriel Robert
(13, 14, 15)
,
Guillaume Sacco
(7)
,
Sabrina Sacconi
(7)
,
Kim Sawchuk
(16)
,
Fabio Solari
(17)
,
Lucille Thiebot
(18)
,
Pietro Davide Trimarchi
(19)
,
Radia Zeghari
(1)
,
Philippe Robert
(1)
1
CobTek -
Cognition Behaviour Technology
2 BME - Budapest University of Technology and Economics [Budapest]
3 Jewish General Hospital
4 UdeM - Université de Montréal
5 McGill University = Université McGill [Montréal, Canada]
6 Nanyang Technological University [Singapour]
7 CHU Nice - Centre Hospitalier Universitaire de Nice
8 Nextfeeling [Cannes]
9 Inselspital - Bern University Hospital [Berne]
10 Ville de Nice
11 CH - Centre Hospitalier Bastia
12 NKUA - National and Kapodistrian University of Athens
13 Centre Hospitalier Universitaire de Rennes [CHU Rennes] = Rennes University Hospital [Ponchaillou]
14 Centre Hospitalier Guillaume Régnier [Rennes]
15 EMPENN - Neuroimagerie: méthodes et applications
16 Concordia University [Montreal]
17 DIBRIS - Dipartimento di Informatica, Bioingegneria, Robotica e Ingegneria dei Sistemi [Genova]
18 Provence Alpes Agglomération [Digne-les-Bains]
19 IRCCS S. Maria Nascente - Istituto di Ricovero e Cura a Carattere Scientifico
2 BME - Budapest University of Technology and Economics [Budapest]
3 Jewish General Hospital
4 UdeM - Université de Montréal
5 McGill University = Université McGill [Montréal, Canada]
6 Nanyang Technological University [Singapour]
7 CHU Nice - Centre Hospitalier Universitaire de Nice
8 Nextfeeling [Cannes]
9 Inselspital - Bern University Hospital [Berne]
10 Ville de Nice
11 CH - Centre Hospitalier Bastia
12 NKUA - National and Kapodistrian University of Athens
13 Centre Hospitalier Universitaire de Rennes [CHU Rennes] = Rennes University Hospital [Ponchaillou]
14 Centre Hospitalier Guillaume Régnier [Rennes]
15 EMPENN - Neuroimagerie: méthodes et applications
16 Concordia University [Montreal]
17 DIBRIS - Dipartimento di Informatica, Bioingegneria, Robotica e Ingegneria dei Sistemi [Genova]
18 Provence Alpes Agglomération [Digne-les-Bains]
19 IRCCS S. Maria Nascente - Istituto di Ricovero e Cura a Carattere Scientifico
Valeria Manera
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- PersonId : 1069373
- ORCID : 0000-0003-4490-4485
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Olivier Beauchet
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- ORCID : 0000-0003-2534-4830
Michel Benoit
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- ORCID : 0000-0001-6568-6689
Julia Elbaum
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- ORCID : 0000-0002-7940-4053
Roxane Fabre
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- ORCID : 0000-0001-5670-1322
Auriane Gros
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- PersonId : 1035436
- ORCID : 0000-0001-9751-4515
Rachid Guerchouche
- Fonction : Auteur
- PersonId : 933557
- ORCID : 0000-0001-6738-9602
Stefan Klöppel
- Fonction : Auteur
- PersonId : 1315602
- ORCID : 0000-0001-6452-9964
Alexandra König
- Fonction : Auteur
- PersonId : 774185
- ORCID : 0000-0001-9960-9657
Antonios Politis
- Fonction : Auteur
- PersonId : 1315603
- ORCID : 0000-0003-0261-7517
Guillaume Sacco
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- PersonId : 1307312
- ORCID : 0000-0002-6881-1649
Sabrina Sacconi
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- PersonId : 1163986
- ORCID : 0000-0002-0246-1455
- IdRef : 134100654
Kim Sawchuk
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- PersonId : 1315604
- ORCID : 0000-0002-1108-4153
Fabio Solari
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- PersonId : 1315605
- ORCID : 0000-0002-8111-0409
Pietro Davide Trimarchi
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- PersonId : 1315606
- ORCID : 0000-0003-3282-5261
Radia Zeghari
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- PersonId : 792325
- IdHAL : rzeghari
- ORCID : 0000-0002-4089-1675
Philippe Robert
- Fonction : Auteur
- PersonId : 456
- IdHAL : philippe-robert
- ORCID : 0000-0001-8122-8880
- IdRef : 144641208
Résumé
Introduction: The use of teleconsultations for mental health has drastically increased since 2020 due to the Covid19 pandemic. In the present paper, we aimed to analyze the advantages and disadvantages of teleconsultations for mental health compared to face-to-face consultations, and to provide recommendations in this domain.
Methods: The recommendations were gathered using a Delphi methodology. The expert panel (N = 21) included professionals from the health and ICT domains. They answered questions via two rounds of web surveys, and then discussed the results in a plenary meeting. Some of the questions were also shared with non-experts (N = 104).
Results: Both the experts and the non-experts with teleconsultation experience reported a general satisfaction concerning teleconsultations. A SWOT analysis revealed several strengths and opportunities of teleconsultations for mental health, but also several weaknesses and threats. The experts provided a set of practical recommendations for the preparation and organization of teleconsultations for mental health.
Discussion: Teleconsultations for mental health have the potential to allow access to care for patients in remote and isolated areas. Thus, their use will unlikely be discontinued after the end of the pandemic. In this context, we suggest that the collaboration among clinicians, researchers, and interface designers is crucial to improve usability and user experience for both clinicians and patients. The importance of teaching teleconsultation skills and informing the public on the features of teleconsultations (e.g., data privacy/security) is also highlighted.