This article describes some recent advances in the Information Systems research domain to support users of mobiles devices such as tablets or smartphones. Indeed, we show how information about the evolving context of users can be organized and analyzed through context management. We also describe an original approach called intention mining, which analyzes traces of users' actions on the system and extracts the rational behind these actions (i.e., the user goals/intentions). Finally, we explain how adequate process modeling formalisms allow for personalized recommendations (and therefore adaptive scenarios) in order to optimize users experience with the information system. So far, these approaches have mostly been applied to business process models, and we discuss their interest for video games, in particular urban games which combine physical and real worlds.