Improving Parents’ Experience in the Pediatric Emergency Waiting Room: Researching the Most Optimal Design for an Information Tool - Archive ouverte HAL Accéder directement au contenu
Chapitre D'ouvrage Année : 2022

Improving Parents’ Experience in the Pediatric Emergency Waiting Room: Researching the Most Optimal Design for an Information Tool

Résumé

To improve parents’ experience in the pediatric emergency waiting room by means of an information tool, the information needs of parents and pediatric patients need to be determined. It is necessary to find an optimal design for the information needed to be understandable by and useful to the parents. This paper presents the first step of designing an information tool aiming to improve patient/parent experience, encourage the understanding of the care process, and optimize the patient-caregiver relationship. In order to acquire insight into parents’ information needs, exploratory interviews were conducted and benchmark research had been performed. Furthermore, one focus group session with parents was conducted to identify their information needs, determine the format of the information tool, and visualize the best ideas by using paper mock-ups. The focus group concluded that parents prefer an information screen to a smartphone application. The designed mock-up visualizes and explains the care process, and represents one’s position in the waiting queue. The mock-up was evaluated through questionnaires.

Dates et versions

hal-03778118 , version 1 (15-09-2022)

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Citer

Romaric Marcilly, Myrthe van Heerde, Jessica Schiro, Linda Dusseljee-Peute. Improving Parents’ Experience in the Pediatric Emergency Waiting Room: Researching the Most Optimal Design for an Information Tool. MEDINFO 2021: One World, One Health – Global Partnership for Digital Innovation, IOS Press, 2022, Studies in Health Technology and Informatics, ⟨10.3233/SHTI220192⟩. ⟨hal-03778118⟩

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