Communication Dans Un Congrès Année : 2021

Chatbots in E-learning : Advantages and Limitations

Résumé

The application of artificial intelligence in the educational field has increased significantly in the last decade. In fact, several works are carried out in order to implement smart systems to help learners in their learning pro- cesses. Chatbot is one of the AI solutions used to capitalize tutor knowledge and transfer it to learners. Its main feature is to interact effectively with human requests using natural language processing tools, which enables it to understand human intent and respond by text or voice. As a sequence, the chatbot improves the efficacy and productivity in the education domain. Our work aims to identify, collect, and synthesize numerous works from multiple research studies on the use of chatbot in the education field. In this paper, we studied the main research that focuses on the use of chatbot in education. Then, we make a compara- tive study to highlight research gaps and open new windows for guiding our future works in this area.

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hal-03593713 , version 1 (02-03-2022)

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  • HAL Id : hal-03593713 , version 1

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Khadija El Azhari, Imane Hilal, Najima Daoudi, Rachida Ajhoun. Chatbots in E-learning : Advantages and Limitations. Colloque sur les Objets et systèmes Connectés - COC'2021, IUT d'Aix-Marseille, Mar 2021, MARSEILLE, France. ⟨hal-03593713⟩

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