Quietly angry: declared customer satisfaction vs. automatically detected emotion in contact center calls - Archive ouverte HAL Accéder directement au contenu
Communication Dans Un Congrès Année : 2021
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hal-03429505 , version 1 (15-11-2021)

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  • HAL Id : hal-03429505 , version 1

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Eric Bolo, Muhammad Samoul, Nicolas Seichepine, Mohamed Chetouani. Quietly angry: declared customer satisfaction vs. automatically detected emotion in contact center calls. Proc. 3rd Intl. Workshop on Vocal Interactivity in-and-between Humans, Animals and Robots (VIHAR), Oct 2021, Paris, France. pp.23. ⟨hal-03429505⟩
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