A refrigerant system (like that of a supermarket) is a complex system if we consider all the stakeholders throughout its lifecycle phases (use, maintenance, technological update, end of life). The lack of stakeholders' interaction during the design and other lifecycle stages of such a system generates issues and leads to sub-optimal system performances. We used the RID methodology to identify the main areas for improvement for these activities related to the refrigerant system. It is precisely designed to analyze, within the scope of activity, the major stakeholders' problems (user profiles) during lifecycle phases (use situations) to deduce areas for improvement (value buckets). Therefore, we built a process of interviews and data collection on existing practices to feed into a RID model. The first results are an archetypal description of the actors and problems encountered according to the lifecycle phases. The second part is a prioritized mapping of the areas to improve despite a certain number of known available solutions but proven insufficient.