Combining critical incident technique and content analysis to investigate critical emotional behaviors in salesperson-customer interactions - Archive ouverte HAL Accéder directement au contenu
Chapitre D'ouvrage Année : 2020

Combining critical incident technique and content analysis to investigate critical emotional behaviors in salesperson-customer interactions

Fichier non déposé

Dates et versions

hal-03126954 , version 1 (01-02-2021)

Identifiants

  • HAL Id : hal-03126954 , version 1

Citer

Michel Klein, Fanny Poujol, Bruno Lussier, Christophe Fournier. Combining critical incident technique and content analysis to investigate critical emotional behaviors in salesperson-customer interactions. New Trends in Qualitative Research, 2020. ⟨hal-03126954⟩
23 Consultations
0 Téléchargements

Partager

Gmail Facebook X LinkedIn More