Exploring travelers’ experiences when visiting Verdun battlefield : A TripAdvisor case study - Archive ouverte HAL
Article Dans Une Revue Current Issues in Tourism Année : 2020

Exploring travelers’ experiences when visiting Verdun battlefield : A TripAdvisor case study

Résumé

This study contributes to research on the tourist’s experience of a battlefield site by comparing the way they report on the different sub-sites belonging to it, and by using an integrated approach. We focused on Verdun, a major site of the Great War in France, composed of different sub-sites (memorials, forts, trenches, etc.). By analysing 1,581 online reviews posted by tourists on the TripAdvisor website between 2012 and 2017, our findings reveal that tourists report differently on each sub-site, highlighting the relational and emotional dimensions of their experience. Our results first suggest that the site’s degree of darkness and commodification influence the relational dimension of their experience by generating or not a deep empathy relationship. We then reveal that while the events took place more than a century ago, the emotional dimension of their experience is still deep, thanks to the preservation of the site’s dark attributes.
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Dates et versions

hal-02971466 , version 1 (19-10-2020)

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Frederic Bornarel, Hélène Delacour, Sébastien Liarte, Sandrine Virgili. Exploring travelers’ experiences when visiting Verdun battlefield : A TripAdvisor case study. Current Issues in Tourism, 2020, 24 (6), pp.824-841. ⟨10.1080/13683500.2020.1751593⟩. ⟨hal-02971466⟩
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