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              <p>La réduction des coûts et l’amélioration de la qualité de service représentent aujourd’hui des enjeux majeurs dans le management des opérations de l’hôpital et plus particulièrement celles relatives aux flux de patients. Dans ce contexte, l’innovation peut jouer un rôle important et créer de la valeur. Peu de travaux de recherche ont étudié l’innovation en relation avec la logistique hospitalière d’où l’intérêt de cette étude. La recherche présentée se focalise sur la compréhension des facteurs d’adoption de l’innovation par un centre hospitalier dans le cadre d’une démarche de traçabilité des flux de patients.</p>
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