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Article Dans Une Revue International Journal of Production Economics Année : 2013

A Service Science Framework to Enhance Value Creation in Service Innovation Projects. A RFID case study

Résumé

This paper describes an IT-driven service innovation with an in-depth case study. The case study shows the different stages of RFID implementation in the jewellery supply chain of a retailer including all stakeholders. Based on a review of the literature on service engineering, information systems and management, we propose a framework to enhance IT-driven service innovation. Service science lacks procedures, methods and tools for developing new services. The main contributions of this paper lie in proposing a framework that supports service innovation in an IT-driven case. We illustrate our framework with an in-depth case study and infer lessons that can be useful to managers who wish to duplicate IT-driven service innovation for RFID technology. This framework includes both strategic and operational dimensions to help managers anticipate key challenges and pitfalls in service innovation projects.

Dates et versions

halshs-00863552 , version 1 (19-09-2013)

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Citer

Carine Dominguez-Perry, Blandine Ageron, Gilles Neubert. A Service Science Framework to Enhance Value Creation in Service Innovation Projects. A RFID case study. International Journal of Production Economics, 2013, 141 (2), pp.440-451. ⟨10.1016/j.ijpe.2011.12.026⟩. ⟨halshs-00863552⟩
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