Customizations and Expression Breakdowns in Ecosystems of Communication Apps - Archive ouverte HAL Access content directly
Journal Articles Proceedings of the ACM on Human-Computer Interaction Year : 2019

Customizations and Expression Breakdowns in Ecosystems of Communication Apps

Abstract

The growing adoption of emojis, stickers and GIFs suggests a corresponding demand for rich, personalized expression in messaging apps. Some people customize apps to enable more personal forms of expression, yet we know little about how such customizations shape everyday communication. Since people increasingly communicate via multiple apps side-by-side, we are also interested in how customizing one app influences communication via other apps. We created a taxonomy of customization options based on interviews with 15 "extreme users" of communication apps. We found that participants tailored their apps to express their identities, organizational culture, and intimate bonds with others. They also experienced expression breakdowns: frustrations around barriers to transferring personal forms of expression across apps, which inspired inventive workarounds to maintain cross-app habits of expression, such as briefly switching apps to generate and export content for a particular conversation. We conclude with implications for personalized expression in ecosystems of communication apps.
Fichier principal
Vignette du fichier
breakdowns_authorversion.pdf (3.49 Mo) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-02295535 , version 1 (24-09-2019)

Identifiers

Cite

Carla Griggio, Joanna Mcgrenere, Wendy Mackay. Customizations and Expression Breakdowns in Ecosystems of Communication Apps. Proceedings of the ACM on Human-Computer Interaction , 2019, 3 (CSCW), pp.26. ⟨10.1145/3359128⟩. ⟨hal-02295535⟩
158 View
412 Download

Altmetric

Share

Gmail Facebook X LinkedIn More