A step towards experience design in museums
Résumé
Understanding the visitor experience first of all provides designers with a space to reflect on their own practices. This chapter explains the user experience (UX) approach to experience design in museums based on two instrumented mediation tools already developed. In the first case, at the Museum-Aquarium in Nancy (France), the designers are experienced specialists in museography. They are open to the question of cultural rights and carry out formative evaluations during the research and design phases, involving the use of public tests. The analysis of the visitor experience with the Iguane marin (marine iguana) installation allows designers to better understand the visitor experience in order to enrich the future design and increase the relevance of their future exhibitions. Another case study takes place in Saint-Amand-les-Eaux (Hauts-de-France), where the city acquired the birthplace of Louise de Bettignies and wished to transform it into a cultural establishment on the theme of women's emancipation.