Constructing a bridge to multicultural marketplace well-being: A consumer-centered framework for marketer action - Archive ouverte HAL
Article Dans Une Revue Journal of Business Research Année : 2018

Constructing a bridge to multicultural marketplace well-being: A consumer-centered framework for marketer action

Eva Kipnis
  • Fonction : Auteur
Chris Pullig
  • Fonction : Auteur
Samantha N.N. Cross
  • Fonction : Auteur
Julie Emontspool
  • Fonction : Auteur
Cristina Galalae
  • Fonction : Auteur
Sonya Grier
Mark Rosenbaum
  • Fonction : Auteur
Susy Best
  • Fonction : Auteur

Résumé

As modern societies have become increasingly diverse, we witness elevated tensions between different cultural groups. Through spaces and representations they create, marketers provide interaction for various groups and we argue that marketing science, education and practice can play a transformative role in addressing these tensions. Towards this end, this paper contributes in three areas. First, we examine the structures and mechanisms underlying tensions and argue for a change from current policies of tolerance that merely recognize diversity, to actively seeking a well-being-enhancing multicultural engagement. Second, we provide a conceptual framework, employing a bridge metaphor that identifies the interactive marketplace domains of multicultural engagement (security, visibility, opportunity, utility, competence, and cultural navigability). Third, from the framework, we derive an agenda for actions by marketing academe and practice to support each domain.

Dates et versions

hal-02114481 , version 1 (29-04-2019)

Identifiants

Citer

Catherine Demangeot, Eva Kipnis, Chris Pullig, Samantha N.N. Cross, Julie Emontspool, et al.. Constructing a bridge to multicultural marketplace well-being: A consumer-centered framework for marketer action. Journal of Business Research, 2018, 100, pp.339-353. ⟨10.1016/j.jbusres.2018.12.026⟩. ⟨hal-02114481⟩
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