Research on help-seeking and tutoring has mostly been experimental. Still, identified categories can be found in natural learning situations. The use of Information and communication technologies (ICT) by students with a visual impairment (VI) modifies learning conditions and brings students’ autonomy into play. This article aims to present a pilot study involving several research domains: academic help; ICT; visual impairment. New categories associated to help strategies, ICT and visual impairment have been identified using a new methodological approach.