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                <term xml:lang="en">Heuristic</term>
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              <p>This paper deals with the scheduling and routing problem in a Home Serviceorganization, and we are more particularly interested in a real case problem,taking place in Bourgoin Jallieu (France). The aim of this work is to create a decisionsupport tool to help the planners improving an existing planning. Many constraintsmust be taken into account, as legislation, competences or preferences. Theplanners face two key challenges: minimizing the travel time of the employees, andreplacing an absence. For the first one, we propose a local search heuristic, and forthe second one, we develop a dedicated heuristic. A tool with these two proposalshas been implemented and has been tested with real data.</p>
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