Helping consumers to change their financial behaviour: Contributions of a multi-phase change model - Archive ouverte HAL Access content directly
Journal Articles Recherche et Applications en Marketing (French Edition) Year : 2015

Helping consumers to change their financial behaviour: Contributions of a multi-phase change model

Francis Salerno
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  • PersonId : 1235498
Amira Berriche
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  • PersonId : 1234931
Dominique Crié
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  • PersonId : 1235012

Abstract

There is increasing interest in the problematic behaviour of consumers in budgetary and financial terms. Behavioural change models can help put in place social marketing initiatives in this respect. This paper reveals that the strategies for change used by consumers are fundamentally approach and avoidance strategies. It proposes a model to define the role of decisional balance in the way these strategies are used. This model is applied to groups made up of consumers in similar situations and on a trajectory towards change. The dimensions of change in the transtheoretical model (precontemplation, contemplation, action and maintenance) served as the basis for forming these groups, in line with previous research that adopted this orientation rather than a series of successive and distinct phases in the change process. Our findings have direct implications for our understanding of behavioural change and social marketing actions in this area of study.
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Dates and versions

hal-01563035 , version 1 (17-07-2017)

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Francis Salerno, Amira Berriche, Dominique Crié, Annabel Martin-Salerno. Helping consumers to change their financial behaviour: Contributions of a multi-phase change model. Recherche et Applications en Marketing (French Edition), 2015, 30 (3), pp.61--84. ⟨10.1177/2051570715594142⟩. ⟨hal-01563035⟩
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