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Journal Articles Information Systems Journal Year : 2015

The dark side of computer-mediated control

Abstract

Research on the dark side of computer-mediated control has explained the consequences of computer-mediated control when work is tightly coupled with its electronic representation because information systems record work automatically. Our study complements prior research by addressing the dark side of computer-mediated control when work and its electronic representation are loosely coupled, because it is employees who report their work in IT systems. Data from a 15-month ethnographic study of the appropriation of a customer relationship management system in the sales department of a large organization reveal that loosely versus tightly coupled computer-mediated control produce key differences that re-specify the dark side of computer-mediated control.

Dates and versions

hal-01563025 , version 1 (17-07-2017)

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Jo Ao Vieira Da Cunha, Andrea Carugati, Aurelie Leclercq-Vandelannoitte. The dark side of computer-mediated control. Information Systems Journal, 2015, 25 (4), pp.319--354. ⟨10.1111/isj.12066⟩. ⟨hal-01563025⟩
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