Design Approaches in the Public Sector: Problematizations, Actors and Transformations in the French Administration
Résumé
Over the past decade, French public services have introduced innovative approaches of a new kind, formally breaking with the bureaucratic engineering of the administration. These initiatives seem to be heterogeneous and diverse, but they adopt approaches sharing a similar family resemblance, inspired in a large extent by the principles of design — or " user-oriented design " — in the making of public policy. In schools, hospitals, social services or public authorities, local experimentations and research-action programs have been developed: residencies with multidisciplinary teams of professionals and stakeholders in total immersion with a public facility, prototyping tests for new innovation methods on a specific topic, ground-level actions, do-it-yourself projects, etc.
Domaines
SociologieOrigine | Fichiers produits par l'(les) auteur(s) |
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