Syntactic parsing of chat language in contact center conversation corpus - Archive ouverte HAL Accéder directement au contenu
Communication Dans Un Congrès Année : 2016

Syntactic parsing of chat language in contact center conversation corpus

Résumé

Chat language is often referred to as Computer-mediated communication (CMC). Most of the previous studies on chat language has been dedicated to collecting " chat room " data as it is the kind of data which is the most accessible on the WEB. This kind of data falls under the informal register whereas we are interested in this paper in understanding the mechanisms of a more formal kind of CMC: dialog chat in contact centers. The particularities of this type of dialogs and the type of language used by customers and agents is the focus of this paper towards understanding this new kind of CMC data. The challenges for processing chat data comes from the fact that Natural Language Processing tools such as syntactic parsers and part of speech taggers are typically trained on mismatched conditions, we describe in this study the impact of such a mismatch for a syntactic parsing task.
Fichier principal
Vignette du fichier
W16-3621.pdf (146.67 Ko) Télécharger le fichier
Origine : Fichiers éditeurs autorisés sur une archive ouverte

Dates et versions

hal-01454768 , version 1 (15-02-2017)

Licence

Copyright (Tous droits réservés)

Identifiants

Citer

Alexis Nasr, Geraldine Damnati, Aleksandra Guerraz, Frederic Bechet. Syntactic parsing of chat language in contact center conversation corpus. Annual SIGdial Meeting on Discourse and Dialogue, Sep 2016, Los Angeles, United States. pp.175 - 184, ⟨10.18653/v1/W16-3621⟩. ⟨hal-01454768⟩
397 Consultations
157 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More