Empowering end-users to manage business rules: the case of a graphical environment built for a telco
Résumé
We present GREAT (GRaphical tool for rules Editing and AudiTing),
an approach and a tool for graphical business rules management that we designed
and developed. This collaborative Web-based application with rich user interface
enables easy creation and editing of business rules. Relevant features are (1) the
ability to define templates of business rules with various levels of granularity and
of rule elements, which can be further reused; (2) the ability to create configurable
user profiles from a broad range of permissions, which combined with business
rules templates, suits the tool to users with different goals and levels experience;
(3) the automatic versioning of business rules. We validated our approach with real-
world business rules provided by a telecommunications company. The easy to
use graphical environment empowers the business experts to create the rules
themselves, rather than having to resort to Information Technology professionals.