Organizational redesign: insights from ethnographic study before simulation - Archive ouverte HAL Accéder directement au contenu
Communication Dans Un Congrès Année : 2016

Organizational redesign: insights from ethnographic study before simulation

Résumé

Increasing efficiency is crucial in healthcare systems. To do so, a classical approach is to redesign organizations using Discrete Event Simulation (DES). However, DES models workers only as resources producing labour with a certain efficiency. To overcome this limitation, DES can be embedded in a Soft Systems Methodology (SSM) framework. In this article, we show how an ethnographic study is undertaken early in such a framework. Precious insights are gained and these findings call for more frequent use of observation in addition to interviews when redesigning organizations.
Fichier principal
Vignette du fichier
2016-Lamé et al-DESIGN 2016_reviewed&corrected vHAL.pdf (835.2 Ko) Télécharger le fichier
Origine Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01317725 , version 1 (18-05-2016)

Identifiants

  • HAL Id : hal-01317725 , version 1

Citer

Guillaume Lamé, Julie Stal-Le Cardinal, Oualid Jouini. Organizational redesign: insights from ethnographic study before simulation. 14th Design Conference, May 2016, Cavtat (Dubrovnik), Croatia. ⟨hal-01317725⟩
156 Consultations
190 Téléchargements

Partager

Gmail Mastodon Facebook X LinkedIn More