Sharing Knowledge in a Shared Services Center Context: An Explanatory Case Study of the Dialectics of Formal and Informal Practices - Archive ouverte HAL
Communication Dans Un Congrès Année : 2016

Sharing Knowledge in a Shared Services Center Context: An Explanatory Case Study of the Dialectics of Formal and Informal Practices

Résumé

This study focuses on how knowledge sharing across boundaries of merging entities during an information system (IS) implementation project in a shared services center (SSC) context affects the resulting system functionality. Although the literature stresses the growing adoption of the SSC as an outsourcing model, there is a lack of studies that examine shared services as a dynamic process of knowledge sharing across the organizational boundaries. We draw on a sociomaterial practice perspective and on the theory of workarounds to analyze an IS implementation project in a healthcare organization resulting from a merger of previously independent hospitals. The results suggest that new technology can be enacted in different ways as it links up with practices of different communities of users. We propose a multilevel process model that indicates at the end of the project a resulting mix of formal and informal (workarounds) practices that emerged from a dialectic process of resistance to, and negotiation of, the IS configuration during its implementation.
Fichier principal
Vignette du fichier
Vieru-Arduin-final-GSW-2016.pdf (465.98 Ko) Télécharger le fichier
Origine Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01292702 , version 1 (23-03-2016)

Identifiants

  • HAL Id : hal-01292702 , version 1

Citer

Dragos Vieru, Pierre-Emmanuel Arduin. Sharing Knowledge in a Shared Services Center Context: An Explanatory Case Study of the Dialectics of Formal and Informal Practices. 10th Global Sourcing Workshop, Feb 2016, Val d'Isère, France. pp.24. ⟨hal-01292702⟩
150 Consultations
434 Téléchargements

Partager

More