Editorial Special issue: Operations Management in Service Systems Downloaded from - Archive ouverte HAL Accéder directement au contenu
Article Dans Une Revue IMA Journal of Management Mathematics Année : 2013

Editorial Special issue: Operations Management in Service Systems Downloaded from

Mohamed Zied Babai
  • Fonction : Auteur
  • PersonId : 875590
Oualid Jouini

Résumé

The service sector is the largest sector of the economy in most industrialized nations, and is fast becoming the largest sector in developing nations as well. Driven by today's new business environment, including advanced telecommunications, accelerated business globalization, increased automation and highly on-demand and competitive innovations, the complexity of the operations management of service systems is continuously increasing. Managers of service systems are wrestling to deliver both traditional conflicting objectives of low operating costs and high service quality. Consequently, the problems of operations management in service systems have recently attracted a lot of attention. The most popular applications relate to Services for Supply Chains, Health Care Systems and Call Centres. Given the size and the complexity associated with their operations, service systems have emerged as a fertile ground for academic research. We were delighted therefore to be offered the opportunity to edit this special issue of the IMA Journal of Management Mathematics on operations management in service systems. We hope that through this special issue we have achieved our objective which is to advance the current state of knowledge in this area, adding in parallel significant value to relevant real-world practices. This special issue demonstrates that all the key areas addressed in Manufacturing Operations (such as demand forecasting, acquiring capacity, deploying resources and managing delivery) are now also reflected in the Services Operations agenda. However, issues such as behavioural factors, the emerging need for increased standardization and automation of the operations, handling technological advances (such as the digitalisation of systems) and cultural issues (such as those resulting from the globalization of systems, e.g. big call centres) that introduce many interesting research opportunities have not yet sufficiently explored and more remains to be done in this area to gain new interesting managerial insights. The call for this Special Issue has attracted many submissions. All manuscripts underwent a rigorous review process which resulted in the six papers presented in this special issue. This process required the cooperation of both authors and reviewers, and we thank all of them for their efforts and diligence; they all made our role as Special Issue Editors easy and enjoyable.

Domaines

Autre
Fichier principal
Vignette du fichier
paper13.pdf (72.85 Ko) Télécharger le fichier
Origine : Fichiers produits par l'(les) auteur(s)

Dates et versions

hal-01264967 , version 1 (03-02-2016)

Identifiants

Citer

Mohamed Zied Babai, Oualid Jouini. Editorial Special issue: Operations Management in Service Systems Downloaded from. IMA Journal of Management Mathematics, 2013, 24, pp.135-136. ⟨10.1093/imaman/dpt004⟩. ⟨hal-01264967⟩
53 Consultations
121 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More