Teaching Task Analysis for User Interface Design: Lessons Learned from Three Pilot Studies
Résumé
Task analysis is recognized by the Human-Computer Interaction community as good practice to improve the understanding of how a user may interact with software interfaces to reach a given goal. During more than one decade, we have taught task analysis in undergraduate and graduate HCI programs for the design of better interactive systems. In this paper, we describe three ways of teaching task analysis and the lessons learned from those practices. We consider this the first step of a larger study looking to improve task analysis education effectiveness.
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