The Effect of Switching Barriers on Customer Commitment: an Application to Mobile Phone Services - Archive ouverte HAL
Article Dans Une Revue Journal of Marketing Trends Année : 2011

The Effect of Switching Barriers on Customer Commitment: an Application to Mobile Phone Services

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Dates et versions

hal-01163461 , version 1 (12-06-2015)

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  • HAL Id : hal-01163461 , version 1

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Klara Kövesi, Philippe Robert Demontrond. The Effect of Switching Barriers on Customer Commitment: an Application to Mobile Phone Services. Journal of Marketing Trends, 2011, 1 (6), pp.7-21. ⟨hal-01163461⟩
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