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Conference Papers Year : 2015

Implementation of ISO and LEAN management into administration, Application in a University Department

Abstract

This paper deals with quality improvement methods (such as ISO certification and Lean Management) and their implementation into a public administration organization. The main difficulty in applying these methods is to keep a convergence of continuous improvement, and benefits of lean management, with an organization completely structured following the exigencies of administration. A lot of records and procedures are implemented in a public administration according to the stereotypical images of paper-driven, inflexible and inefficient bureaucracy. Actually the main question to be answered is: how is it possible to guarantee full compatibility without confronting difficulties, with the ISO and lean management requirements in public services to reach efficiency? Thus, in this paper, we propose, after a short introduction and an analysis of the problematic generated by administration systems and their complex relationships with ISO and Lean Management, to investigate the application of the “lean process” in an administration with a specific example of a University Department.

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Dates and versions

hal-01149800 , version 1 (07-05-2015)

Identifiers

  • HAL Id : hal-01149800 , version 1

Cite

Pascal Bacoup, Cedric Michel, Magali Pralus, Georges Habchi. Implementation of ISO and LEAN management into administration, Application in a University Department. QUALITA' 2015, Mar 2015, Nancy, France. ⟨hal-01149800⟩
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