<?xml version="1.0" encoding="utf-8"?>
<TEI xmlns="http://www.tei-c.org/ns/1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:hal="http://hal.archives-ouvertes.fr/" xmlns:gml="http://www.opengis.net/gml/3.3/" xmlns:gmlce="http://www.opengis.net/gml/3.3/ce" version="1.1" xsi:schemaLocation="http://www.tei-c.org/ns/1.0 http://api.archives-ouvertes.fr/documents/aofr-sword.xsd">
  <teiHeader>
    <fileDesc>
      <titleStmt>
        <title>HAL TEI export of hal-01111758</title>
      </titleStmt>
      <publicationStmt>
        <distributor>CCSD</distributor>
        <availability status="restricted">
          <licence target="https://creativecommons.org/publicdomain/zero/1.0/">CC0 1.0 - Universal</licence>
        </availability>
        <date when="2026-05-07T22:20:15+02:00"/>
      </publicationStmt>
      <sourceDesc>
        <p part="N">HAL API Platform</p>
      </sourceDesc>
    </fileDesc>
  </teiHeader>
  <text>
    <body>
      <listBibl>
        <biblFull>
          <titleStmt>
            <title xml:lang="en">Measuring and Improving Productivity in Services: Issues, Strategies and Challenges</title>
            <author role="aut">
              <persName>
                <forename type="first">Faridah</forename>
                <surname>Djellal</surname>
              </persName>
              <email type="md5">d617870ba9b14c849ce76f9930a643fd</email>
              <email type="domain">univ-lille1.fr</email>
              <idno type="idhal" notation="string">faridah-djellal</idno>
              <idno type="idhal" notation="numeric">4854</idno>
              <idno type="halauthorid" notation="string">24081-4854</idno>
              <idno type="IDREF">https://www.idref.fr/03460295X</idno>
              <idno type="ORCID">https://orcid.org/0000-0003-4187-2473</idno>
              <affiliation ref="#struct-1188"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Faïz</forename>
                <surname>Gallouj</surname>
              </persName>
              <email type="md5">9674982ec2b12d59121f25bb5b73d4ca</email>
              <email type="domain">univ-Lille.fr</email>
              <idno type="idhal" notation="string">faiz-gallouj</idno>
              <idno type="idhal" notation="numeric">2460</idno>
              <idno type="halauthorid" notation="string">24082-2460</idno>
              <idno type="ORCID">https://orcid.org/0000-0002-9837-8778</idno>
              <idno type="IDREF">https://www.idref.fr/033598606</idno>
              <affiliation ref="#struct-1188"/>
            </author>
            <editor role="depositor">
              <persName>
                <forename>Faïz</forename>
                <surname>Gallouj</surname>
              </persName>
              <email type="md5">9674982ec2b12d59121f25bb5b73d4ca</email>
              <email type="domain">univ-Lille.fr</email>
            </editor>
            <funder>French Ministry of Social Affairs</funder>
          </titleStmt>
          <editionStmt>
            <edition n="v1" type="current">
              <date type="whenSubmitted">2015-01-30 22:53:58</date>
              <date type="whenWritten">2006</date>
              <date type="whenModified">2025-11-20 10:46:34</date>
              <date type="whenReleased">2015-01-30 22:53:58</date>
              <date type="whenProduced">2008</date>
            </edition>
            <respStmt>
              <resp>contributor</resp>
              <name key="307449">
                <persName>
                  <forename>Faïz</forename>
                  <surname>Gallouj</surname>
                </persName>
                <email type="md5">9674982ec2b12d59121f25bb5b73d4ca</email>
                <email type="domain">univ-Lille.fr</email>
              </name>
            </respStmt>
          </editionStmt>
          <publicationStmt>
            <distributor>CCSD</distributor>
            <idno type="halId">hal-01111758</idno>
            <idno type="halUri">https://hal.science/hal-01111758</idno>
            <idno type="halBibtex">djellal:hal-01111758</idno>
            <idno type="halRefHtml">Edward Elgar, 2008, 978 1 84720 269 7</idno>
            <idno type="halRef">Edward Elgar, 2008, 978 1 84720 269 7</idno>
            <availability status="restricted"/>
          </publicationStmt>
          <seriesStmt>
            <idno type="stamp" n="SHS">Sciences de l'Homme et de la Société</idno>
            <idno type="stamp" n="CNRS">CNRS - Centre national de la recherche scientifique</idno>
            <idno type="stamp" n="AO-ECONOMIE">Archives ouvertes de l'Economie</idno>
            <idno type="stamp" n="UNIV-LILLE">Université de Lille</idno>
            <idno type="stamp" n="CLERSE">Centre Lillois d’Études et de Recherches Sociologiques et Économiques</idno>
          </seriesStmt>
          <notesStmt>
            <note type="audience" n="2">International</note>
            <note type="popular" n="0">No</note>
          </notesStmt>
          <sourceDesc>
            <biblStruct>
              <analytic>
                <title xml:lang="en">Measuring and Improving Productivity in Services: Issues, Strategies and Challenges</title>
                <author role="aut">
                  <persName>
                    <forename type="first">Faridah</forename>
                    <surname>Djellal</surname>
                  </persName>
                  <email type="md5">d617870ba9b14c849ce76f9930a643fd</email>
                  <email type="domain">univ-lille1.fr</email>
                  <idno type="idhal" notation="string">faridah-djellal</idno>
                  <idno type="idhal" notation="numeric">4854</idno>
                  <idno type="halauthorid" notation="string">24081-4854</idno>
                  <idno type="IDREF">https://www.idref.fr/03460295X</idno>
                  <idno type="ORCID">https://orcid.org/0000-0003-4187-2473</idno>
                  <affiliation ref="#struct-1188"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Faïz</forename>
                    <surname>Gallouj</surname>
                  </persName>
                  <email type="md5">9674982ec2b12d59121f25bb5b73d4ca</email>
                  <email type="domain">univ-Lille.fr</email>
                  <idno type="idhal" notation="string">faiz-gallouj</idno>
                  <idno type="idhal" notation="numeric">2460</idno>
                  <idno type="halauthorid" notation="string">24082-2460</idno>
                  <idno type="ORCID">https://orcid.org/0000-0002-9837-8778</idno>
                  <idno type="IDREF">https://www.idref.fr/033598606</idno>
                  <affiliation ref="#struct-1188"/>
                </author>
              </analytic>
              <monogr>
                <idno type="isbn">978 1 84720 269 7</idno>
                <imprint>
                  <publisher>Edward Elgar</publisher>
                  <pubPlace>Cheltenham UK, Northampton USA</pubPlace>
                  <date type="datePub">2008</date>
                </imprint>
              </monogr>
            </biblStruct>
          </sourceDesc>
          <profileDesc>
            <langUsage>
              <language ident="en">English</language>
            </langUsage>
            <textClass>
              <keywords scheme="author">
                <term xml:lang="en">market services</term>
                <term xml:lang="en">public services</term>
                <term xml:lang="en">performance</term>
                <term xml:lang="en">productivity</term>
              </keywords>
              <classCode scheme="halDomain" n="shs.eco">Humanities and Social Sciences/Economics and Finance</classCode>
              <classCode scheme="halDomain" n="shs.gestion">Humanities and Social Sciences/Business administration</classCode>
              <classCode scheme="halTypology" n="OUV">Books</classCode>
              <classCode scheme="halOldTypology" n="OUV">Books</classCode>
              <classCode scheme="halTreeTypology" n="OUV">Books</classCode>
            </textClass>
            <abstract xml:lang="en">
              <p>The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The  advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels.  The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.</p>
            </abstract>
          </profileDesc>
        </biblFull>
      </listBibl>
    </body>
    <back>
      <listOrg type="structures">
        <org type="laboratory" xml:id="struct-1188" status="VALID">
          <idno type="IdRef">027927865</idno>
          <idno type="ISNI">0000 0001 2192 5545</idno>
          <idno type="RNSR">200212693T</idno>
          <idno type="ROR">https://ror.org/00mghmd60</idno>
          <idno type="Wikidata">Q2945851</idno>
          <orgName>Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019</orgName>
          <orgName type="acronym">CLERSÉ</orgName>
          <date type="start">2002-01-01</date>
          <desc>
            <address>
              <addrLine>Université de Lille - Sciences et technologies - Bâtiment SH2 - 59655 Villeneuve d’Ascq Cedex -</addrLine>
              <country key="FR"/>
            </address>
            <ref type="url">https://clerse.univ-lille.fr/</ref>
          </desc>
          <listRelation>
            <relation name="UMR8019" active="#struct-374570" type="direct"/>
            <relation name="UMR8019" active="#struct-441569" type="direct"/>
          </listRelation>
        </org>
        <org type="regroupinstitution" xml:id="struct-374570" status="VALID">
          <idno type="IdRef">223446556</idno>
          <idno type="ISNI">0000 0001 2242 6780</idno>
          <idno type="ROR">https://ror.org/02kzqn938</idno>
          <idno type="Wikidata">Q3551621</idno>
          <orgName>Université de Lille</orgName>
          <desc>
            <address>
              <addrLine>EPE Université de Lille. -- 42 rue Paul Duez, 59000 Lille</addrLine>
              <country key="FR"/>
            </address>
            <ref type="url">https://www.univ-lille.fr/</ref>
          </desc>
        </org>
        <org type="regroupinstitution" xml:id="struct-441569" status="VALID">
          <idno type="IdRef">02636817X</idno>
          <idno type="ISNI">0000000122597504</idno>
          <idno type="ROR">https://ror.org/02feahw73</idno>
          <orgName>Centre National de la Recherche Scientifique</orgName>
          <orgName type="acronym">CNRS</orgName>
          <date type="start">1939-10-19</date>
          <desc>
            <address>
              <country key="FR"/>
            </address>
            <ref type="url">https://www.cnrs.fr/</ref>
          </desc>
        </org>
      </listOrg>
    </back>
  </text>
</TEI>