Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach - Archive ouverte HAL Access content directly
Journal Articles Information Systems Management Year : 2016

Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach

Abstract

A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky, and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation and improvement of a real transition in a public institution.
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Dates and versions

hal-04012390 , version 1 (08-07-2016)
hal-04012390 , version 2 (02-03-2023)

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Virginie Thion, Malika Grim-Yefsah, Camille Rosenthal-Sabroux, Samira Si-Said Cherfi. Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach. Information Systems Management, 2016, 33 (1), pp.74-87. ⟨10.1080/10580530.2016.1117879⟩. ⟨hal-04012390v2⟩
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