Holistic approach to management of innovation : a home care case study
Résumé
Introduction of information and communication technologies (ICT) in home care organizations is seen as a way of improving work efficiency and care quality. In recent years many research project have been undertaken in order to create models of existing processes and to design appropriate technological tools. This paper argues for the need of global and systemic approach for innovation management in home care in relation to the implementation of ICT devices. After describing the home care activity, we shortly present the industrial demand at the origin of our research project. We present as well some perspectives on introduction of ICT in home care organizations and on the innovation in health care. Next, basing our work on several theories of systemic approach to organizations and change, we argue for a systemic and holistic view of innovation, its design and management. We complete our theoretical proposal with results of a preliminary study about the perception of intended benefits of innovation. On the basis of field observations and interviews, we created a questionnaire in order to analyze this characteristic of innovation (Lansisalami, 2006) among diverse actors of the home care organization studied. To date we have obtained results from 30 participants belonging to 6 distinct profiles. It appears that different profiles have slightly disparate opinions about the significance of different advantages to be introduced with new devices, and that patients seem to differ the most from other profiles.
Domaines
Autre
Origine : Fichiers produits par l'(les) auteur(s)
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