A Conceptual Framework for Designing Non-Programmed Decision Support Systems in the Context of Supply Webs
Résumé
With the desire to offer decision support systems for a field of study as large as supply chain management when taking in consideration the supply web dimensions, it is necessary to combine concepts, methods, and approaches, capable of handling extreme complexity, into a multidisciplinary approach. The paper introduces a conceptual framework that blends a variety of concepts into one consistent body of knowledge around the design of decision support systems for supply chain management. The framework is based upon a holistic approach to create, model, and build tools that takes in consideration the complexity inherited in supply webs to provide, at the end, an efficient non-programmed multi-dimensional decision support.