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Journal Articles International Journal of Public Sector Management Year : 2013

Positioning the performance of public service. When management tools are in conflict: the case of urban water management

Abstract

Sur la base de travaux de recherche-action engagés dans le champ de la gestion urbaine de l'eau, nous montrons comment à l'occasion de la confrontation d'outils de management de la performance au sein d'un service public, on en vient à questionner le contenu et la pertinence de la performance de l'organisation en question. / On the basis of action research performed in the field of urban water management, we report the conflict occurring between a new management tool introduced in a public service and the pre-existing tool, in order to examine how the actors involved question the content and pertinence of the performance of their organisation.
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Dates and versions

hal-00966686 , version 1 (27-03-2014)

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M. Tsanga Tabi. Positioning the performance of public service. When management tools are in conflict: the case of urban water management. International Journal of Public Sector Management, 2013, 2 (2), p. 175 - p. 198. ⟨10.1504/IJPSPM.2013.056069⟩. ⟨hal-00966686⟩
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