@article{michaux:hal-00949154, TITLE = {{Les transformations li{\'e}es au syst{\`e}me CRM: une m{\'e}ta-synth{\`e}se au prisme de la th{\'e}orie de la structuration}}, AUTHOR = {Michaux, Val{\'e}ry and Geffroy-Maronnat, B{\'e}n{\'e}dicte}, URL = {https://hal.science/hal-00949154}, JOURNAL = {{Syst{\`e}mes d'Information et Management}}, PUBLISHER = {{Eska}}, VOLUME = {16}, NUMBER = {1}, PAGES = {113-151}, YEAR = {2011}, DOI = {10.3917/sim.111.0113}, KEYWORDS = {CRM ; e-transformations ; m{\'e}ta-analyse ; m{\'e}ta-synth{\`e}se ; perspective structurationniste}, HAL_ID = {hal-00949154}, HAL_VERSION = {v1}, }