Nowadays, wireless communication networks' users require more and more quality of services they perceive (usability, availability, connection loss, and integrity of the service). A new concept appeared with these requirements: the Quality of Experience (QoE). Unlike the Quality of Service (QoS), which describes the network ability to provide services from a technical point of view, the QoE also comprises non-technical aspects, which directly impact the user's perception. Thus, QoS and QoE are different but interdependent: the QoS level is a major component of the perceived QoE. That is why QoS and QoE both have to be studied from design to implementation. QoE includes some major services such as: Service integrity defined by throughput, delay, jitter (delay variation) and data loss; Security services (authentication, autorisation, integrity and confidentiality). This ensures the coexistence between these services to satisfy the end-users that still represents a critical issue, particularly in wireless communication networks. QoE and QoS management is classified into four interdependent categories: network design (network dimensioning and network topology), service and QoS provisioning (QoS mechanisms and parameters), QoE and QoS monitoring and optimization (accurate mesurement of QoE and QoS to achieve an optimal strategy in order to provide the best network performance). The main aim of this Workshop is to review the state of the art, propose new ideas and assess the actual research results and foresee future trends related to this topic. Contributors and participants, from both industry and academia, are highly encouraged to take active part in this Workshop. Accepted papers will be published in the IEEE IWCMC 2013 proceedings, and will be made available through IEEE digital library (IEEE Xplore).