A Method for Developing Sustainability and Mass Customization Indicators
Résumé
In today's markets, enterprises are challenged by highly customized demands and increasing consciousness about sustainability issues. Firms have to respond to customer demands while satisfying all their shareholders requirements, preserving environment and of course generating profit. In this vein, the enterprise sustainability and mass customization performance needs to be controlled and improved. In this paper, a method for developing sustainability and mass customization indicators and first results of its application are presented.