Following an invitation to tender of the French Foreign Office on research on management of urban waste-water in developing countries, a consortium of institutions from France and Tanzania has been created in 2000. The proposition of the consortium has been accepted; it included a research project on the improvement of the sanitation services in Moshi (Tanzania). This research, presented in this document, was divided into two parts: the first one was the analysis of the households' demand; the second one was about the sector regulation.