Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments. - Archive ouverte HAL
Article Dans Une Revue European Psychiatry Année : 2009

Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments.

K. Baumstarck-Barrau
  • Fonction : Auteur
X. Zendjidjian
  • Fonction : Auteur
S. Limousin
  • Fonction : Auteur
D. Magalon
  • Fonction : Auteur
J.-C. Samuelian
  • Fonction : Auteur
C. Lancon
Pascal Auquier
  • Fonction : Auteur
  • PersonId : 860193

Résumé

BACKGROUND: There is a growing concern about satisfaction with inpatient psychiatric services. There are currently numerous satisfaction instruments available to psychiatric inpatients, but little guidance on which among them to select. AIMS: To provide an overview of the psychometric properties and the content of satisfaction instruments available to psychiatric inpatients. METHODS: Systematic searches of Medline database to identify inpatient satisfaction questionnaires. Assessment of the instruments according to relevant psychometric properties. RESULTS: Fifteen satisfaction instruments were identified. The target population differed according to the instrument. Methods used to generate items were heterogeneous. These instruments were based on a mixed approach including patients' points of view, expert opinions, and literature reviews, causing the content of questionnaires to vary. Reliability and validity were not systematically tested. CONCLUSION: The validation of a common inpatient satisfaction instrument is a major challenge. Recommendations for the future development of satisfaction instruments may include: item generation based exclusively on the patient's point of view; a validation process on a large and representative population; and an instrument combining generic (core questionnaire) and specific (additional modules) approaches.

Dates et versions

hal-00417426 , version 1 (15-09-2009)

Identifiants

Citer

L. Boyer, K. Baumstarck-Barrau, N. Cano, X. Zendjidjian, R. Belzeaux, et al.. Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments.. European Psychiatry, 2009, epub ahead of print. ⟨10.1016/j.eurpsy.2009.05.011⟩. ⟨hal-00417426⟩

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