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Communication Dans Un Congrès Année : 2007

The relationship between dissatisfaction, complaints and subsequent behavior in electronic marketplace.

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hal-00387496 , version 1 (25-05-2009)

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  • HAL Id : hal-00387496 , version 1

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Anne-Françoise Audrain, Christine Balagué. The relationship between dissatisfaction, complaints and subsequent behavior in electronic marketplace.. North American Association for Consumer Research Conference, 2007, Memphis, United States. ⟨hal-00387496⟩

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