A dashboard to analyze relations in enterprise networks
Résumé
The aim of the present paper is to propose an integrated framework to characterize a collaborative relation in a supply chain, and to evaluate its related performance. The objective of the approach is to analyze the relation between two partners of the network using a two levels framework. Regarding the first level, related to the context point of view, some typical parameters of a relation have been identified from the literature and have been put together to built an integrated analysis framework. The second level, related to the performance side, has been considered using two attributes: the perceived satisfaction of the relation and its perceived effectiveness. A survey of different companies is finally used to propose a first analysis of how the characteristics of a relation impact its performance