One of the current challenges of Information Systems is to ensure semi-structured data transmission, such as multimedia data, in a distributed and pervasive environment. Information Sytems must then guarantee users a quality of service ensuring data accessibility whatever the hardware and network conditions may be. They must also guarantee information coherence and particularly intelligibility that imposes a personalization of the service. Within this framework, we propose a design method based on original models of multimedia applications and quality of service. We also define a supervision platform Kalinahia using a user centered heuristic allowing us to define at any moment which configuration of software components constitutes the best answers to users' wishes in terms of service.