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Journal Articles Design Science Year : 2019

Modeling traveler experience for designing urban mobility systems

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Abstract

Travelers interact with a large number and variety of products and services during their journeys. The quality of a travel experience depends on a whole urban mobility system considered in space and time. This paper outlines the relevant concepts to be considered in designing urban mobility. The goal is to provide a language and insights for the early stages of a design process. A literature review sheds light on the complexity of urban mobility from technical, socio-technical, and user experience (UX) perspectives. Observations of experiences in urban areas provide data for describing and understanding travel experience patterns and issues. The paper proposes a conceptual model to describe and analyze different facets of traveler experience, and categorizes problems that travelers face when they interact with an urban mobility system. A case study is reported illustrating the use of the conceptual model in identifying travel problems for a demand-responsive transport (DRT) service.
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hal-02017696 , version 1 (13-02-2019)

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Ouail Al Maghraoui, Flore Vallet, Jakob Puchinger, Bernard Yannou. Modeling traveler experience for designing urban mobility systems. Design Science, 2019, 5 (E7), ⟨10.1017/dsj.2019.6⟩. ⟨hal-02017696⟩
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